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Frequently Asked Questions
General
We never test on animals, nor does this happen through our supply chain.
We're completely vegan and cruelty-free.
Shipping rates are automatically applied at checkout. Simply add the products you're interested in to your cart, and shipping destination to view your shipping costs.
Please note, any customs fees and duties applied to a shipment are not included in the cost of shipping and are the customer's responsibility to pay.
Products
Our candles are made with 100% natural plant-based wax. Completely vegan and cruelty-free!
Free from Paraffin, GMO and Palm oil so you can enjoy a cleaner, longer-lasting burn.
Our reed diffusers are made from natural rattan reeds and our carrier oil is mixed carefully with our fragrance and essential oils.
We combine the best of nature and science. Our distinct and unique fragrances are crafted using natural essential oils and man-made fragrance oils.
We only use quality and sustainable oils. There are so many benefits to blending the two, we find it gives a much stronger and longer-lasting scent-throw. Whilst it allows us to get super creative with our collections.
We aim to be as good for you and better for the planet as we possibly can. This means we take great care when developing and producing our products.
We plant trees via our partner Ecologi for every product we sell in a bid to offset our carbon footprint. Our products and packaging are either fully recyclable or re-useable. While our packaging is made from either fully or partly recycled materials.
Order
We ship primarily via UPS for the continental US, from Albany, NY.
We don’t currently ship outside of the USA. We hope this will might change shortly.
Any order can be amended or canceled, as long as it hasn’t left our warehouse. If you haven’t received your shipment confirmation email and would like to change or cancel your order, please reach out to our team ASAP at sales@osmology.com